Great care is taken in packing and sending your wines, but if something isn’t right, we’ll do our best to sort it out quickly and fairly.
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Faulty or Incorrect Items
If the product you receive is faulty or incorrect, you may be eligible for a refund or exchange, provided the following conditions are met:
- You contact us within 30 calendar days of the product being delivered
- The terms of delivery have been satisfied
- No more than one bottle from the item you wish to return has been opened
- All remaining bottles are unopened and in their original condition
Unfortunately, we’re unable to accept returns that don’t meet the above requirements.
How to Initiate a Return
To start a return, please contact our customer service team within 30 days from the date your order was delivered. We’ll guide you through the next steps and let you know how to return the item safely.
Please do not send items back without contacting us first, as this may delay or void your return.
Refunds
Once we receive and inspect the returned product:
- Approved refunds will be processed within 14 days
- Refunds will be issued to the original purchaser using the original payment method
A Few Important Notes
- We reserve the right to refuse returns that do not comply with this policy
- Change-of-mind returns are not accepted
- All wines are sold in accordance with Australian liquor laws and our Terms & Conditions
If you have any questions at all, feel free to get in touch — we’re always happy to help.